Takeoff Velocity and Rocket Fuel: How to Continue Forward Momentum at BenCon 2024
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
This session features two dynamic public sector leaders.
In Takeoff Velocity and Rocket Fuel: How to Continue Forward Momentum, Darnell Sessoms, product director for the New York City Mayor’s Office for Economic Opportunity shared My File NYC — a document storage and sharing mobile-first website that provides NYC residents a safe and secure place to store vital documents and an easy way to share them when applying for City services. He shared how their team has built trust with residents and public servants, utilized open source code, and partnered to achieve success in iterative phases of development.
Ruthie Nachmany of the New Jersey Office of Innovation shared how improvements to the state’s unemployment insurance system has been a catalyst for developing products, platforms, and processes that they have been able to scale and extend for other programs across the state, including a new IVR system, a claim status tool, improvements in digital identity, and experiments in using AI to improve benefits delivery and access.
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