Intended Audience: County Government: Agency
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Digital Identity Balancing Security and Customer Experience During Digital Account Creation and Authentication for Benefits Delivery at BenCon 2024
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
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Engineering + Software Development The Integral Pillars for Digital Benefits Delivery: Access, Security, and Accuracy at BenCon 2024
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
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Digitizing Policy + Rules as Code Takeoff Velocity and Rocket Fuel: How to Continue Forward Momentum at BenCon 2024
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
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Management Digital Service Network: PUBA 731: Human Resources Management – Structures and Budgets of Digital Service Teams
This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”
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Management Investigating the Structures and Budgets of Digital Service Teams
Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
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Human-Centered Design Digital Public Benefits: Outlook 2025 at BenCon 2024
A panel of non-profit leaders discuss the future of digital public benefits, highlighting potential challenges and opportunities for 2025.
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Human-Centered Design Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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Human-Centered Design Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Human-Centered Design Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Human-Centered Design Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Policy Mixed-Status Families and Immigrant Families with Children Continued Avoiding Safety Net Programs in 2023
Despite Biden administration reversals to prior policies, Urban Institute data from 2023 shows that many immigrant families, especially those with children or mixed status, continue to avoid benefits amid ongoing economic challenges.
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Human-Centered Design Building a culture of customer experience across government
The federal government is working to improve customer experience through human-centered approaches, as seen in the 2021 executive order establishing interagency teams to focus on pivotal life experiences. Lessons learned from these efforts emphasize the importance of embracing risk, fostering partnerships, and keeping end users at the center of the design process to enhance the delivery of government services.