Library
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Policy Analysis 
TANF Data Collaborative Pilot: Wage Outcomes by ZIP Code in California
The Temporary Assistance for Needy Families (TANF) Data Collaborative Pilot Initiative is a component of the TANF Data Innovation project. The 30-month pilot offered technical assistance and training to support cross-disciplinary teams of staff at eight state and county TANF programs in the routine use of TANF and other administrative data to inform policy and practice.
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Talent + Hiring 
Building Digital Service Teams That Last
At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling.
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Management 
Leadership Lessons From Chief Digital Service Officers
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
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Digital Identity 
A large-scale study of performance and equity of commercial remote identity verification technologies across demographics
This study assesses five commercial RIdV solutions for equity across demographic groups and finds that two are equitable, while two have inequitable performance for certain demographics.
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Customer Experience (CX) 
Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
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Customer Experience (CX) 
Summer of CX Webinar Series: CX Metrics for Decision Making
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
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Diversity, Equity + Inclusion 
Strategies to Support Young People’s Access to Public Benefits
The report identifies strategies to improve young people's access to public benefits, including targeted outreach, benefit navigation, partnerships, eligibility expansion, and administrative efficiency.
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Policy 
Federal Changes Provide New Opportunities to Elevate the Voices of People With Lived Medicaid Experience in Policy Decisions
CMS finalized a rule in May 2024 that requires states to implement Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs) to ensure Medicaid enrollees are better represented in decision-making — this guide provides tips and examples to help guide the process.
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Talent + Hiring 
Senior Product Manager, Artificial Intelligence
This is a job description for the role of Senior Product Manager, Artificial Intelligence for the State of Maryland.
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Talent + Hiring 
Data Analytics Organizational Change Manager
This is a job description for the role of Data Analytics Organizational Change Manager from the State of Ohio.
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Talent + Hiring 
AI Policy and Programs Manager
This is a job description for the role of AI Policy and Programs Manager for the State of Maryland
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Talent + Hiring 
CalAcademy Training Program Manager
This is a job description for the role of Program Manager from the State of California.