Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Human-Centered Design Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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Human-Centered Design Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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User Research How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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User Research Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Human-Centered Design Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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User Research Resident Engagement Resources from the Civic User Testing Group
Articles and resources from the Resident Engagement section of the City Tech's Civic User Testing group (CUTgroup) website. CUTgroup was a 1,600+ member civic engagement program that invited Chicago residents to contribute to emerging technology while providing public, private, and social sector partners with feedback to improve product design and deployment.
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Human-Centered Design Transformative Research Toolkit
This transformative research toolkit offers guidance on community-led research processes that center lived experiences and drive social change.
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Human-Centered Design Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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Youth How Do Children and Society Benefit from Public Investments in Children?
The federal government's investments in children are crucial in addressing poverty and have long-term benefits across multiple domains, such as health, education, and economic stability, illustrating how support in one area can lead to positive outcomes in others.
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Policy Family Benefits in America: 2023 Report Card
This report calculates the cumulative impact of major benefit programs on two types of families and how their benefits change as they move into the labor market and climb the ladder of upward mobility.
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Human-Centered Design Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Engineering + Software Development Summary Report of 2023 RFI on Open Source-Software Security Initiative
The RFI summary report consolidates submissions received from the open-source software community and details twelve activities that members of the OS3I plan—or have completed—in 2024-2025.