Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Human-Centered Design User Experience Playbook
A guide for State of Colorado employees to integrate human-centered activities and results into web services.
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Data Data Steward Playbook
City of Baltimore Data Steward Playbook to support City Data Stewards in running data governance within their agency
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NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
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Communications LA’MESSAGE Demo and Scripts
LA’MESSAGE is a one-way text messaging service developed by Code for America in partnership with Louisiana to broadcast reminders and guidance to residents enrolled in and eligible for SNAP, Medicaid, TANF, and WIC at key points throughout the benefits enrollment and renewal process.
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What are the Coronavirus Stimulus Payments?
University of Michigan Poverty Solutions webpage describing how to access COVID stimulus check payments.
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Policy California Health and Human Services Open Data Portal
The California Health and Human Services Data Portal provides data on various facilities and social services administered by the state.
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Diversity, Equity + Inclusion Near Real Time COVID-19 Income and Poverty Dashboard
A real-time dashboard displaying COVID-19 income and poverty levels.
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MDHHS-1171 Assistance Application and Program Supplements
Michigan Department of Health and Human Service's benefits application form.
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Project ELSA
Easy Localization System Access (ELSA) is an Open Source continuous translation and localization system that ensures all content is automatically and continuously kept up to date in the 11 languages most commonly spoken by New Yorkers, using a combination of Neural Machine Translation (NMT) and human Localization vendors.
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).
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Human-Centered Design Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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Johnnie: mRelief’s CRM
mRelief launches Johnnie, a platform that centers client dignity and enables client management from anywhere. Features include client communication mechanisms, assistance for document submission, keeping track of enrollment process, and tracking enrollment metrics.