This research used observational research with unemployment insurance (UI) claimants to identify pain points in the application process and inform customer experience improvements.
An outline of the opportunities for modernizing SNAP to better meet participant needs by streamlining enrollment, improving digital access, and enhancing coordination with other safety net services.
A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
An online course that introduces core concepts of web accessibility, including why it matters, key standards, and how to make digital content accessible to a wider range of people and situations.
Recapping the work and achievements of the Digital Benefits Network (DBN), Digital Service Network (DSN), and the State Chief Data Officers Network (CDO) in 2025.
A strategy outlining a new, outcome-driven, slice-based approach to modernizing Medicaid Enterprise Systems, prioritizing experimentation, measurable outcomes, and cultural transformation over traditional large-scale system replacements.
A video tour by the NYS Design System team to help you learn how to quickly build accessible, mobile-friendly, user-friendly digital services with the Design System.
