An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
An academic research paper introducing SHADES, a multilingual benchmark designed to evaluate how large language models (LLMs) generate and reinforce stereotypes across different languages and cultural contexts.
Better designs should never come at the cost of another person’s wellbeing. Informed consent is a fundamental part of an ethical research program, which respects participants and protects them from harm.
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
