Intended Audience: State/Provincial Government: Agency
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Interaction Designer / Front End Developer
This is a job description for the role of Interaction Designer / Front End Developer from the Canadian Digital Service (CDS).
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Service Designer
This is a job description for the role of Service Designer from the City of Austin.
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Human Centered Design Specialist
This is a job description for the role of Human Centered Design Specialist from the Colorado Digital Service.
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Site Reliability / DevOps Engineer
This is a job description for the role of Site Reliability / DevOps Engineer from the Centers of Excellence.
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Digital Services Director
This is a job description for the role of Digital Services Director from the Commonwealth of Pennsylvania.
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Interaction Designer
This is a job description for the role of Interaction Designer from the City of Austin.
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Storyteller and Media Relations Advisor
This is a job description for the role of Storyteller and Media Relations Advisor from the Canadian Digital Service (CDS).
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Director of Platform
This is a job description for the role of Director of Platform from the Canadian Digital Service (CDS).
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Summer of CX Webinar Series: CX Metrics for Decision Making
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
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Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy
Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy
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The RAGTag SNAPpers at Policy2Code Demo Day at BenCon 2024
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
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Hawai’i’s Coordinating SNAP & Nutrition Supports Impact Report
This report documents best practices and lessons learned from project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes