This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
The Governor's Office of Administration is seeking an informational technology executive 2 to join our growing and innovative Commonwealth Office of Digital Experience PA team! This position is responsible for providing strategic business analysis services to the CODE PA Office. This position collaborates with stakeholders to better understand and document the capabilities needed to address challenges in the meeting the Commonwealth digital experience objectives. If this sounds like the job for you, apply today!
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
