An interactive dashboard that enables users to explore and monitor key metrics of the Supplemental Nutrition Assistance Program (SNAP) Quality Control (QC) system.
A statewide framework defining six core digital skills standards to equip North Carolina residents with the competencies needed to participate safely, confidently, and effectively in an increasingly digital world.
North Carolina Department of Information Technology (NCDIT)
A comprehensive human services policy that strengthens due process, transparency, and administrative fairness across housing assistance, CalWORKs, and CalFresh programs while funding system changes to reduce payment errors and administrative burden.
A comprehensive guide that provides role definitions, hiring guidance, interview materials, and evaluation rubrics for building effective UX design and research teams.
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
Minnesota’s Medicaid Enterprise Systems (MES) Modernization Strategy is presented through a series of short videos released as part of the public RFI.
This publication explains the fundamentals of state IEE systems—including the technology, opportunities, risks, and stakeholders involved. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
A blog post outlining key strategies states can use to lower SNAP payment error rates, a priority given new fiscal penalties tied to error rates under recent federal law.
