A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources and examples we host in the Digital Government Hub in context.
A TLDR of the State CDO Archetypes report—covering how state CDO offices operate and the six archetypes that define them. Written for event attendees and government staff: governor's office, IT and budget leadership, legal and data officials, and legislators who oversee CDO funding and establishment.
A blog introducing an interactive viewer that helps users explore SNAP Quality Control error data to better understand payment accuracy trends and administrative challenges across states.
This research article explores how framing income eligibility guidelines in either dollar amounts or as a percentage of the Federal Poverty Line (FPL) affects public attitudes toward program access and administrative burdens in Medicaid and SNAP.
This blog post details the development of a human-centered screening tool designed to help SNAP clients identify and report exemptions from work requirements.
This discussion paper advocates for states to use the implementation of OBBBA (One Big Beautiful Bill Act) as a catalyst to build integrated, cross-agency data systems.
A resource outlining state approaches to reducing payment error rates (PER) in SNAP and implementing new federal work requirements and other changes under H.R. 1.
American Public Human Services Association (APHSA)
This is a practical, plain-language screening tool designed to help SNAP clients determine if they qualify for exemptions from the program's work requirements.
