This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
This resource provides practical guidance on the core principles of digital accessibility, helping teams create digital content and services that are more usable and inclusive for people with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
This research paper examines how stigma shapes participation in U.S. social safety net programs and influences public support for benefit design and access.
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
A foundational guide that introduces the principles, governance considerations, and technical approaches involved in sharing and integrating administrative data across organizations.
A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
This case study highlights a collaborative effort to enhance Nevada’s unemployment insurance (UI) program by simplifying claimant-facing communications and improving user experiences through behavioral science and human-centered design.
National Association of State Workforce Agencies (NASWA)
