This guide outlines how states can use TANF funds to provide direct cash assistance to families, particularly through flexible mechanisms like nonrecurrent short-term benefits (NRSTs).
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
This resource provides practical guidance on the core principles of digital accessibility, helping teams create digital content and services that are more usable and inclusive for people with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
This research paper examines how stigma shapes participation in U.S. social safety net programs and influences public support for benefit design and access.
This case study documents how Civilla partnered with the Michigan Department of Health and Human Services (MDHHS) to redesign and modernize online enrollment for the state’s largest benefit programs.
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
A foundational guide that introduces the principles, governance considerations, and technical approaches involved in sharing and integrating administrative data across organizations.
A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
