Resource Human-Centered Design Forms

Bringing SNAP Benefits at Scale

This session from FormFest 2024 focused on how governments are scaling their SNAP benefits programs, with Maryland’s improved integrated benefits application and the Office of Evaluation Sciences’ changes to questions on the SNAP application.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, Office of Evaluation Sciences, State of Maryland, MD THINK, Baltimore County Department of Social Services

Authors: Sahoko Yui, Jamie Renee Williams, Sheetul Agrawal, Felecia Billingsley, Stephanie Tepper, Blair Read

Published Year: 2024

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This video features two presentations from Formfest 2024.

The first session, titled “Key learnings from Maryland Integrated Benefits pilot application,” discusses the process and learnings of Maryland’s improved integrated benefits application.

The next session, titled “Evaluating form modifications at scale to encourage benefits application submission,” discusses how to evaluate the impact of changes to forms and benefits applications at scale with customer experience metrics; and shares learnings from the evaluations of the digital assister SNAP application and discuss open questions on how to improve the experience of reporting income.