This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This Urban Institute report identifies strategies to improve young people’s access to public benefits through targeted outreach, benefit navigation, cross-organizational partnerships, and streamlined eligibility processes.
The Center on Budget and Policy Priorities (CBPP) report highlights the disproportionate hardships faced by Black and Latina mothers during the COVID-19 pandemic, exacerbated by systemic inequities.
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
Many low-income households lack the savings to weather financial shocks like layoffs, and SNAP plays a crucial role in helping them manage essential expenses during difficult times.
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
This report documents best practices and lessons learned from project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes
American Public Human Services Association (APHSA)
This white paper documents Hawai'i's journey and lessons learned from their 18-month Coordinating SNAP and Nutrition Supports project which laid the foundation for interagency data-sharing and built capacity to analyze administrative data across nutrition programs--specifically SNAP and WIC.
