For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
A free online tool that helps renters identify housing code violations and property conditions before signing a lease by allowing users to search rental properties and view inspection history.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
A comprehensive report outlining a student-led strategy to improve access to mental health supports through prevention, early intervention, and treatment across schools and community partners.
A curated toolkit of plain-language writing resources, training, and guidance aimed at helping government and public-service staff create accessible, easily understood communications.
This report shines a light on all the efforts that keep Open Data running, raises awareness about the latest information available from the City, and provides a glimpse into the upcoming changes and additions to our platform.
The SDCI User Research Participant Compensation Policy establishes guidelines for providing honoraria to user research participants, ensuring equitable, ethical, and inclusive engagement in SDCI’s UX research.
Seattle Department of Construction & Inspections (SDCI)
An interactive prototype that illustrates a user interface concept for the Seattle Next Move service, showcasing screen flows and interactions for mobile/web user journeys.
