Resource User Research

Resident Engagement Resources from the Civic User Testing Group

Articles and resources from the Resident Engagement section of the City Tech's Civic User Testing group (CUTgroup) website. CUTgroup was a 1,600+ member civic engagement program that invited Chicago residents to contribute to emerging technology while providing public, private, and social sector partners with feedback to improve product design and deployment.

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Civic User Testing group, also known as CUTgroup, originated in Chicago to enable residents to give valuable input throughout the technology discovery and development process, allowing them to have a voice in emerging technology. CUTgroup’s model combines User Experience (UX) testing, civic engagement, and digital skills training to provide a unique perspective for technological solutions. Chicago’s CUTgroup has provided input in over 30 different local user design exercises for civic and government-related products.

Note in 2021 – City Tech Launches Two New Organizations to Foster Infrastructure Innovation and Community Health and Develops Open-Source Toolkit for Resident Engagement

The new Civic Infrastructure Collaborative is an independent nonprofit organization that that will bring together physical, digital, and social resources to help cities thrive. Its mission is to drive public value from core urban infrastructure through cross-sector collaboration and technology-enabled innovation.

SUSTAINABLE WELLNESS through INNOVATION, TECHNOLOGY, & COLLABORATIVE HEALTH (SWITCH) SWITCH – which stands for Sustainable Wellness through Innovation, Technology, & Collaborative Health – will enable solution development for healthcare challenges. SWITCH will bring together skilled partners, engage residents and healthcare patients to ensure they have an active voice in solution creation, and leverage a robust and proprietary racial equity and inclusion methodology to address inherent bias in existing solution development processes. The organization’s first solution will focus on solving health inequities and building trust between healthcare providers and residents in historically underserved communities. SWITCH will leverage OSF HealthCare’s existing CommunityConnect software and expand the program to non-OSF clinics and community-based organizations to serve Medicaid patients; in addition, the team will integrate SWITCH’s racial equity and inclusion tool into the application’s care plan development. Learn more about SWITCH here.

This artifact is a part of a collection featured in the Building a User Research Compensation Process from the Ground Up in the City of Saint Paul DSN Spotlight. Explore other artifacts featured in the research:

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