Resource Human-Centered Design Service Design

Three Principles for Implementing Work Requirements in a Human-Centered Way

This article offers three human‑centered strategies to help state agencies implement expanded work reporting requirements in SNAP and Medicaid under H.R. 1 with minimal burden on clients and staff.

Organization: Code for America
Published Year: 2025

As H.R. 1 introduces new work reporting rules that could overwhelm both clients and caseworkers, Code for America recommends three approaches to mitigate the impact.

These approaches are: using shared data across programs to automate compliance and reduce paperwork, seizing the moment to make system-wide improvements—not just regulatory fixes—like simplifying notifications and forms, and building broad coalitions across agencies, community organizations, and civic technologists to design solutions collaboratively. These principles aim to help states adopt policies responsively and humanely in the face of operational upheaval.