The “Start Small” approach encourages agencies to begin with targeted, manageable improvements in their WIC application process before expanding changes more broadly, fostering easier implementation and measurable early successes.
This brief provides research recommendations to improve programs serving LGBT youth, focusing on homelessness and sexual health education services funded by the U.S. Department of Health and Human Services.
U.S. Department of Health and Human Services (HHS)
This section of the Building Resilience plan outlines strategies to expand access to unemployment insurance (UI) for underserved populations and improve benefit adequacy through system reform, outreach, and data-driven equity efforts.
This resource examines how improvements in customer service experiences in public benefit programs like Medicaid, CHIP, and TANF can help better meet enrollees’ needs and build trust in government.
MITRE developed the Comprehensive Careers and Supports for Households (CCASH™) tool to help individuals understand and manage federal benefits and employment services, transitioning from a consumer-focused tool to a policy analytics system. By integrating data from sources like the U.S. Census and the Policy Rules Database, MITRE created a model that allows users to analyze and compare benefits eligibility across states, supporting evidence-based policymaking.
The Improving Service Delivery in EITC for New Yorkers initiative explores ways to enhance access to the Earned Income Tax Credit (EITC) through improved outreach, application processes, and service delivery.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This project overview presentation outlines a digital initiative focused on evaluating and addressing the digital divide through expanded broadband access, devices, and digital literacy programs.
