Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
This article examines how applying a Racial Equity Framework reveals systemic inequities in the Earned Income Tax Credit (EITC) program, offering insights into barriers faced by marginalized communities and potential solutions.
The GetCalFresh team, the California Department of Social Services, and the California Secretary of State’s office worked together to create a simplified, accessible voter registration experience with clients. When people come to GetCalFresh.org, they are looking to apply for food assistance, so the state of California did not want voter registration to become an obstacle to the goal of getting food assistance. Thus, rather than directing clients to anther website, they offered to text clients a link to the CA Secretary of State’s voter website with directions on how to register.
This blog discusses the importance of phased rollouts for government software products, emphasizing the benefits of starting small, gathering real-world user feedback, and resolving issues before a full public release.
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
U.S. Department of Health and Human Services (HHS)
A profile on FormFest speakers Paul Pistorius and Julian Rosner, featuring stories about their motivations for working on public sector form innovation.
Post-Medicaid continuous enrollment's end in March 2023, states faced renewal challenges through August 2024, seeing improved auto-renewals but persistent procedural disenrollments despite outreach and intervention.
An analysis showing that a proposed plan to shift some cost of SNAP benefits to states could push nearly 900,000 additional people into poverty during a recession.
