This article shares insights from Minnesota-based focus groups, revealing that low-income women navigating unemployment insurance often face confusion and uncertainty around eligibility, complex administrative processes, and additional challenges related to childcare, housing stability, and mistrust of benefit systems.
This blog post outlines how address validation tools can improve delivery of critical benefits by ensuring mailing addresses are accurate and up-to-date.
This report examines how states strategically approached managing and administering the historic influx of COVID-19 relief funds for child care and early childhood systems, focusing on governance structures, funding management systems, and data systems
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
