Resource Automation + AI

The Equitable Tech Horizon in Digital Benefits Panel

Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.

Organization: Beeck Center for Social Impact + Innovation
Authors: Jordan Burris, Rachael Carson, Amy Ashida, Elizabeth Laird, Ariel Kennan
Published Year: 2023
View Source

Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.

View Source

Share this Resource:

Related Tags

Select any of the tags below to find related results.

Authors

Organizations

Produced By

Resource Formats

Service Delivery Areas

Topics

Related Content

More From The Library
User Research

MCPL User Survey Materials

The folder for conducting user surveys for the Montgomery County Public Libraries website redesign includes materials such as Homepage Usability Questions and a comprehensive Website Survey. These tools are designed to gather user feedback on the homepage's functionality and overall website experience, helping inform improvements that align with user needs and expectations.

  • Montgomery County Public Library Digital Strategies Team
  • 2022
User Experience + Product (UX)

MCPL Top Library Content Staff Engagement Exercise – Dot Vote

This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data. The activity is designed to challenge perceptions about website usage and gather insights to inform future website realignment based on customer needs and strategic priorities.

  • Montgomery County Public Library Digital Strategies Team
  • 2022
Human-Centered Design

MCPL Website Redesign Drafts

The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.

  • Montgomery County Public Library (MCPL)
  • 2022