Reducing Administrative Burdens: The U.S. Federal Government Framework
This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
The document details the steps taken by the U.S. federal government to reduce administrative burdens that hinder public access to services, including new mandates from the Biden administration and updated policies on data management, customer experience, and paperwork reduction.
It discusses initiatives such as executive orders, legislative acts, and guidelines from the Office of Management and Budget (OMB), which encourage agencies to simplify processes, increase transparency, and reduce unnecessary paperwork. It highlights successful case studies, like the Department of Homeland Security reducing 21 million burden hours, and emphasizes the importance of a culture shift toward prioritizing the public’s experience in interacting with government services.
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