Resource Human-Centered Design Forms

Treating State Benefits as a Partnership, Not a Test

Discover how Massachusetts transformed child care benefits with a family portal using Requests for Information to simplify the process.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, Focus Consulting, Nava Public Benefit Corporation, Massachusetts Department of Early Education and Care
Authors: Kristyn Berry, Jordana Bitar, Amanda Sanchez, Elyse Tibbetts
Published Year: 2025
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This is a video recording of one of the many conference presentations at FormFest 2025, a free virtual event that showcases governments working to make services accessible to everyone through forms.

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