Resource Human-Centered Design Forms

Scaling Form Improvements in State Government

This session from FormFest 2024 features Arizona’s form improvement capacity building initiative and Massachusetts’ form improvements that were a result of the Delivering a Digital-First Public Experience act.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, State of Arizona, Office of Arizona Governor Katie Hobbs, Last Call Media, Lullabot, Massachusetts Digital Service

Authors: Alan Holcomb, John Owens, Molly Taaffe, Jen Witkowski, Kat Shaw, Minghua Sun

Published Year: 2024

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This video contains two presentations from FormFest 2024.

The first presentation, titled “Form frenzy: How the State of Arizona launched its first statewide form improvement initiative,” explores how the office of Federal Student Aid (FSA) is transforming the FAFSA® form for the first time in over 40 years, leveraging the FAFSA Simplification Act and FUTURE Act to create a faster, simpler, and more equitable digital process for millions of students annually.

The second presentation, titled “Encouraging enrollment: Making low-friction, accessible forms for MyMassGov,” showcases improvements to forms on MyMassGov using the Mayflower Design System, focusing on accessibility, plain language, and usability enhancements, while providing actionable guidelines for creating high-quality, accessible forms.