Resource Human-Centered Design Forms

Reimagining Disaster Recovery: A New Model for Public Forms

See how California reimagined disaster recovery by auditing 22 forms across eight agencies to design a unified application experience.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, California Department of Technology (CDT), U.S. Digital Response (USDR)

Authors: Mei Tan, Lisa Carter, Anirban Sen, Caroline Kyungae Smith

Published Year: 2025

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This is a video recording of one of the many conference presentations at FormFest 2025, a free virtual event that showcases governments working to make services accessible to everyone through forms.