Resource Human-Centered Design Forms

Welcome to FormFest

This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, Commonwealth of Pennsylvania, Code PA, State of Maryland, Maryland Department of Information Technology

Authors: Marlena Medford, Kirsten Wyatt, Lynn Overmann, Amanda Renteria, Bry Pardoe, Ange Pho, Arlene Corbin Lewis, Lori Shapiro, Katie Savage, Wes Moore

Published Year: 2024

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We learned about some of the ways state governments are prioritizing form innovation, starting with Pennsylvania’s “Forms That Don’t Suck” internship. The leaders from the Beeck Center and Code for America shared their “form flubs” to illustrate how governments continue to focus on form fixes. The session ended with a welcome from Maryland Governor Wes Moore, and the State of Maryland Secretary of Information Technology Katie Savage, stressing the importance of government work to improve forms and make services accessible to everyone.