Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive Order 14058, issued by President Joe Biden on December 13, 2021, aims to enhance the federal customer experience and service delivery to rebuild trust in government.
This executive order directs federal agencies to design and deliver services that are simple, seamless, and secure, emphasizing the use of technology to modernize government operations.
It mandates agencies to reduce administrative burdens, enhance transparency, and improve efficiency by implementing customer experience best practices and a human-centered approach. The order also establishes ongoing accountability through High Impact Service Providers and focuses on improving service delivery during key life experiences that involve multiple agencies.
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