Example Digital Identity Authentication + Accounts

Digital Doorways Research Artifact: Massachusetts SNAP Stimuli

Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for SNAP benefits.

Organization: Public Policy Lab
Published Year: 2025

In our Digital Doorways research project, researchers used design stimuli—visual prompts including process flows and interface mockups—to support interview conversations.

Stimuli were used both to ground abstract questions in specific, tangible examples and to remind participants of scenarios they might have previously encountered when applying for public benefits.