Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Arizona's online application for Unemployment Insurance.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
In February 2023, the Digital Benefits Network at the Beeck Center for Social Impact + Innovation released a dataset documenting authentication and identity verification requirements that unemployment insurance (UI) applicants encounter across the United States. This resource outlines high-level observations from the data and more information about the research process.
This resource provides updated draft digital identity guidelines for identity proofing, authentication, and federation, aiming to improve security, privacy, usability, and equity in digital identity systems.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Unemployment Insurance.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
