Webinar Recording: Digital Doorways to Public Benefits
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
During the webinar research teams from the Digital Benefits Network and Public Policy Lab presented methods and findings from “Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity.” This collaborative research project amplifies the lived experiences of beneficiaries and provides critical insights into how people navigate digital identity processes and technology when accessing public benefits. During the webinar they sharing actionable recommendations to help state agencies better serve beneficiaries through improved digital experiences.
They ended the call by answering a variety of audience questions during the webinar ranged from technical implementation details (like passkeys and knowledge-based verification alternatives) to broader policy concerns about account deletion, reducing abandonment rates, and strategies for getting state agencies to adopt the research recommendations.
The webinar covers:
📊 Research methodology and approach used in the study
🔎 Key findings from beneficiary interviews and experiences
💡 Practical recommendations presented for state agencies
🪪 Real-world insights into digital identity challenges and opportunities
❓Live Q+A responses to audience questions
This presentation was recorded live on September 15th, 2024.
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