Identifying and Reducing Burdens in Administrative Processes
This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
The report defines administrative burdens as the learning, compliance, and psychological costs individuals face when interacting with public services and benefits.
It outlines best practices for agencies to identify and reduce these burdens, including adopting human-centered design, simplifying procedures, and improving data-sharing capabilities. The report also presents recommendations for federal agencies, the Office of Management and Budget (OMB), and Congress to enhance collaboration, simplify processes, and modernize policies to ensure greater equity and access for all individuals, especially those in underserved communities.
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