Human-centered Work Requirements for Medicaid
A report outlining human-centered design strategies to help states implement new federal Medicaid work requirements in ways that minimize coverage loss and administrative burden
This report provides practical, research-backed recommendations for states to integrate work and exemption reporting into streamlined application, communication, and digital processes under upcoming federal mandates.
It emphasizes designing clear letters and mobile-friendly online flows, using text reminders, and simplifying exemption language to ensure residents can maintain coverage while agencies meet compliance standards. Drawing from extensive user testing in Michigan, the report demonstrates how human-centered approaches can reduce confusion, prevent churn, and build trust in public benefit systems.
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