Medicaid Work Requirements Service Blueprint (Printable 8.5×11)
This 8.5x11 service blueprint visually maps how Medicaid work requirements will function once implemented in 2027, detailing each policy step, system interaction, and client experience to help states identify administrative challenges and opportunities for human-centered redesign.
The blueprint outlines the full client and staff journey for Medicaid applicants—from determining exemption or compliance with new federal work requirements, through eligibility determination, hardship requests, and renewal cycles.
It highlights complex decision points around verification, hardship definitions, data source integration, and real-time eligibility logic while flagging “pain points” such as inconsistent data, limited automation, and unclear client communication. Throughout, the resource identifies redesign opportunities for improving notices, automating verification, simplifying renewal timelines, and aligning Medicaid processes with SNAP systems to minimize coverage loss and administrative burden.
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