Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Through our research on the digital transformation of government by Digital Service (DS)Â teams, the Digital Service Network (DSN) has heard many shared challenges across teams. Most common among these are:
- Difficulty recruiting allies across your organization
- General resistance to change
- Wavering team morale, particularly in long-term projects that stall or hit major roadblocksÂ
- Challenges demonstrating value to decision makers
- Ambiguity in deciding what to work on given limited time and resources
These issues sit at the intersection of organizational management, communication, and relationship building, and there’s an inexpensive, lightweight tool that can help DS teams deal more productively with issues across all of these areas: a theory of change.
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Content related to this resource:
Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
Theory of Change (ToC) Resource Appendix
This resource appendix is a compilation of useful resources intended as a follow-on to the DSN’s writing on theories of change for digital transformation in government. Practitioners can use these resources to DIY their ToC after reading our essays.
Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
