This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
A Baltimore City press release announcing American Rescue Plan Act (ARPA) investments in digital services and data infrastructure to modernize city operations and improve resident access to government services.
This report examines Georgia’s Medicaid demonstration testing work requirements—the only such active program in the nation—and provides detailed findings on administrative costs, implementation challenges, and federal oversight weaknesses.
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.​
