A statement of objectives that defines best practices and contract requirements for building modern, user-centered, secure, and agile digital services in government.
A research report examines how internal workplace conditions in federal agencies influence employee satisfaction and ultimately the quality of services delivered to the public.
This report documents the key lessons learned from the UK Universal Credit Programme between 2010 and 2025, reflecting on the program’s management, implementation, and development over its lifecycle.
An internal overview presentation showcasing Austin Transportation and Public Works’ Data & Technology Services team, its structure, values, and approach to delivering modern digital government services.
A Baltimore City press release announcing American Rescue Plan Act (ARPA) investments in digital services and data infrastructure to modernize city operations and improve resident access to government services.
A California Government Code section establishing the Office of Data and Innovation (ODI) and authorizing it to improve digital service delivery, data governance, and modernization across state government.
A New Jersey legislative bill establishing the New Jersey Innovation Authority to institutionalize digital modernization, service design, and technology innovation across state government.
A research report that defines different local early childhood governance models and explains how communities can choose and design governance structures to support effective early care and education systems.
A strategic roadmap outlining the vision, goals, and measurable success criteria for building a unified, resident-centered digital portal for Washington State services.
This executive order establishes Operation Hire Hawaiʻi, a statewide initiative directing agencies to prioritize local hiring, expand apprenticeship and workforce development programs, and strengthen partnerships to build a more resilient, resident-based public workforce.
A strategy document that sets out USAID’s vision, goals, principles, and operational requirements for promoting open, inclusive, secure, and rights-respecting digital ecosystems to advance development and humanitarian outcomes worldwide.
United States Agency International Development (USAID)
