This study highlights a 2.2% increase in citizen satisfaction with federal services, reaching a seven-year high, driven by improvements in digital experiences, government processes, and complaint handling.
Tech Talent Project has partnered with American Enterprise Institute, the Beeck Center for Social Impact + Innovation at Georgetown University and New America to release a series of memos to help states make quick, meaningful progress in building technical capacity while avoiding past pitfalls.
A strategy outlining a new, outcome-driven, slice-based approach to modernizing Medicaid Enterprise Systems, prioritizing experimentation, measurable outcomes, and cultural transformation over traditional large-scale system replacements.
A statement of objectives that defines best practices and contract requirements for building modern, user-centered, secure, and agile digital services in government.
This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
Summary website created by the British Columbia Digital Office about successfully navigating the digital investment process and take a step-by-step approach to secure financial support to build or scale your digital service.
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
