The Federal government is redesigning how it delivers services
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to…
The Federal government is redesigning service delivery by focusing on improving customer experience during major life events through five targeted “life experience” projects.
These initiatives, led by the Office of Management and Budget and the President’s Management Council, emphasize research-driven design, digital innovation, and reducing access barriers, with agencies launching new digital tools, streamlining processes, and enhancing outreach to better serve the public.
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