This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
This resource is a research paper examining the role of the public safety net in insuring job losers against income loss, analyzing which government programs provide financial support and how benefits vary based on pre-job loss income levels.
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
This toolkit provides guidance for state and local WIC agencies on implementing digital tools to enhance participant engagement and streamline program operations.
The New Jersey Department of Human Services and New Jersey Department of Health collaborated in their Coordinating SNAP & Nutrition Supports project to enhance the enrollment and coordination of SNAP and WIC programs.
American Public Human Services Association (APHSA)
This report celebrates 50 years of improving maternal and child health in the U.S. through WIC and offers advancements, challenges, and solutions for the future.
An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
Through the Coordinating SNAP & Nutrition Supports program, Mecklenburg County, NC leveraged a Food Security Navigator model and data analysis to increase access to nutrition supports. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
This study examines how bureaucratic interactions differ among public assistance programs—WIC, SNAP, and Medicaid—highlighting variations in participant experiences and the psychological costs associated with each.
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
