Less than 10% of applications for VA health care are submitted digitally. This article describes how the U.S. Digital Service partnered with the Health Eligibility Center to change that, making it possible for anyone with an internet connection to apply anytime, anywhere, from any device.
The New South Wales government describes its efforts to connect with other Australian jurisdictions and international colleagues in its move towards making machine-consumable legislation and policy.
A visual journey map that outlines the end-to-end steps, roles, and decisions involved in procuring cloud migration support services for modernizing a legacy system.
Study by the Director of the Office of Management and Budget assessing methods for determining whether agency policies and actions create or exacerbate barriers to full and equal participation by eligible individuals. This study followed the Executive Order on racial equity.
Better Rules utilizes multidisciplinary teams that include people skilled in policy, legal, business rules, programming, and service design working together in an iterative fashion to develop rules. Several outputs are produced using this approach, each offering an opportunity that can be fed back into that iterative process and re-used to solve other issues.
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
This memorandum provides guidance to help agencies advance digital accessibility by maintaining an accessible Federal technology environment, promoting accessible digital experiences, and continuing the implementation of accessibility standards.
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
This memorandum provides guidance to Federal agencies on how to broaden public participation and community engagement to improve government decision-making, enhance transparency, and build trust by engaging with communities, especially underserved groups.
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
