Resource Format: Article: Journalism
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Communications City of Syracuse Press Release on New Division Focused on DEI in Procurement
Press release about the City of Syracuse's new Division of Equity Compliance and Social Impact
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Digitizing Policy + Rules as Code A cost/benefit analysis of a Rules as Code-enabled transformation
This piece explores an example cost/benefit analysis of a Rules as Code-enabled transformation.
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Automation + AI Access Denied: Faulty Automated Background Checks Freeze Out Renters
This reporting explores how algorithms used to screen prospective tenants, including those waiting for public housing, can block renters from housing based on faulty information.
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Automation + AI I Am Not a Number
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
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Management The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
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Management Making a Successful Shift to Digital-first Government
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
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Human-Centered Design The Federal government is redesigning how it delivers services
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
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Procurement Why is it so hard to build government technology?
The pandemic has shown how difficult it can be for the US to succeed with major technology projects. Various leading design thinkers discuss strategies for building more efficient and effective government technology.
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Policy What Government Programs Should Measure: How Well They Help People
It is necessary give the public servants who manage safety-net systems the technology tools and incentives to track critical outcomes and meet people where they are.
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Policy The Pandemic Proved That Cash Payments Work
The $600 cash payments provided by the CARES act prevented joblessness from turning into actual income loss for millions of families. It also gave Americans breathing room to wait for better jobs, rather than settling for bad ones out of desperation.
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Reddit Is America’s Unofficial Unemployment Hotline
Thousands of Americans have begun frequenting the r/Unemployment subreddit to get help navigating state and federal unemployment systems.
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Digital Identity GSA extends login.gov access to states and localities
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.