Improving RFPs with User Research How “Summary Sheets” Can Improve Solicitations
This report explores how "summary sheets" can improve government IT procurement by making RFPs clearer and easier for vendors to evaluate.
The study identifies inefficiencies in government IT Requests for Proposals (RFPs), noting that key details vendors need are often buried in lengthy documents.
Through user research and testing, NASCIO and USDR propose adding a summary sheet at the beginning of solicitations to improve clarity, reduce unnecessary bids, and attract higher-quality responses. The report recommends that agencies adopt this approach and refine procurement practices using user-centered design.
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