How to use product operations to scale the impact of government digital services
Ad Hoc has found that product operations can help scale impact by putting objective indicators at the center of product decision-making. The team has seen success in supporting product thinking at agencies like the Department of Veterans Affairs (VA), where they made it easier for Veterans to access employment and education assistance and for caregivers…
The document discusses how product operations can help scale government digital services by improving collaboration, efficiency, and delivery outcomes.
It highlights the importance of dedicated product operations roles in supporting product teams, streamlining processes, and enabling better decision-making in government technology projects.
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