Effective Strategies to Collect Address Changes from Medicaid Beneficiaries via State Websites
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing strategies for states to collect current mailing addresses of Medicaid beneficiaries in advance of the Medicaid continuous coverage requirement — in effect under the federal public health emergency — unwinding.
The document provides best practices for state websites to efficiently collect address changes from Medicaid beneficiaries, particularly as the public health emergency ends.
It recommends offering multiple update methods, clear instructions, multilingual and accessible content, downloadable toolkits, mobile-friendly design, and short URLs, while also stressing the importance of website credibility and user-friendly design.
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