Resource Human-Centered Design Forms

Before the Research: Rethinking Internal Government Forms

Explore how improving internal forms can unlock more agile government, with a focus on New York City's research forms.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, 3X3, NYC Service Design Studio

Authors: Megan Marini, Lyndsey Marie Richardson, Lucas Vaqueiro

Published Year: 2025

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This is a video recording of one of the many conference presentations at FormFest 2025, a free virtual event that showcases governments working to make services accessible to everyone through forms.