Example H.R. 1 Implementation

SNAP H.R. 1 Frequently Asked Questions for Call Centers

This document provides a list of FAQs and responses to support call center staff answer questions regarding H.R. 1 changes to SNAP.

Organizations: American Public Human Services Association (APHSA), Social Finance

Published Year: 2025

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This guide provides customizable answers to common questions about general work rules, ABAWD requirements, exemptions, and reporting expectations.

It helps call-center staff give accurate, consistent information as states implement new SNAP work rules.