Building a flexible paid family and medical leave program with API technology

This case study describes how the service partnered with a state agency to design, build, and launch an API-driven infrastructure that connects multiple benefit systems, websites, and databases to streamline applicant workflows and benefit delivery.

It outlines how the API layer reduced administrative burden (e.g., faster authentication at call centers), empowered agency staff with real-time data, and enabled continuous improvement—resulting in a more accessible, reliable, and future-resilient program.