Resource Human-Centered Design

Texting & Notifications Working Group Meeting: Delivering Non-English Messages & Example from NJ with USDR

This presentation was recorded at the Texting and Notification Working Group meeting coordinated in part by the Aspen Institute Financial Security Program on February 28, 2024.

Organizations: Aspen Institute Financial Security Program, U.S. Digital Response (USDR), New Jersey Department of Labor (NJDOL), U.S. General Services Administration (GSA), 18F

Author: Marcie Chin

Published Year: 2024

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GSA 18F and Public Benefits Studio provide a presentation on Beyond Translation: Communicating Effectively with Non-English Speakers
Marcie Chin, US Digital Response, provides an overview of a human centered language access framework and how to scale access through technology using a case study of the New Jersey Department of Labor.  
For more information on the Texting and Notification Working Group, please refer to the blog post.