Organization: U.S. General Services Administration (GSA)
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An introduction to design systems
Learn about how and why to use design systems.
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Digital.gov Research Resources
Resources from Digital.gov on research
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Building a culture of customer experience across government
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
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Implementing rules without a rules engine
It is frequently assumed that when rules are implemented as code, a rules engine is necessary. However, it is possible for policy people and engineers to effectively work together to code logic that drives technological system without needing a mediating rules engine at all.
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Navigating digital acquisitions: How to adopt an agile approach for modernizing websites
This blog explores what an agile acquisition looks like in practice, and why is it a better approach for digital website modernizations.
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Is it working? Measuring the performance of your texting program
Cathay Beil, GSA, provides an overview of the importance of measuring program performance and outlines best practices.
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18F Methods Collection
A collection of tools to bring human-centered design into your project.
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Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.
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Beyond Translation: Delivering Effective Non-English Messages
Sheev Davé, Product Manager at Notify.gov (GSA), provides an overview of what makes an effective multilingual translation through the principles of designing tools that have the ability to have conversations, meeting communities where they are, use of plain language and prioritize tricky topics, key life events and using trusted delivery sources.
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Product Validation Summary: Automating Enrollment Proofs Summary Deck
This product validation summary deck explores federal opportunities to automate cross-program enrollment proofs and reduce manual verification burdens.
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18F Engineering Hiring Guide
This guide covers the engineering selection process, from resume review to turning over a candidate to HR for an offer.