Organization: U.S. General Services Administration (GSA)
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Engineering + Software Development The Integral Pillars for Digital Benefits Delivery: Access, Security, and Accuracy at BenCon 2024
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
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Communications Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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User Research Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Human-Centered Design Building a culture of customer experience across government
The federal government is working to improve customer experience through human-centered approaches, as seen in the 2021 executive order establishing interagency teams to focus on pivotal life experiences. Lessons learned from these efforts emphasize the importance of embracing risk, fostering partnerships, and keeping end users at the center of the design process to enhance the delivery of government services.
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Digital Identity Login.gov Program Roadmap
The Login.gov program roadmap articulates the values of the Login.gov program, outlines strategic priorities, and documents how the program is approaching nuanced identity topics.
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Digital Identity A large-scale study of performance and equity of commercial remote identity verification technologies across demographics
This study assesses five commercial RIdV solutions for equity across demographic groups and finds that two are equitable, while two have inequitable performance for certain demographics.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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Human-Centered Design How Login.gov uses roadmapping to build trust with its partners and the public
Login.gov created a first-of-its-kind, publicly-visible program roadmap and shares tips on how other programs can build their own roadmaps to improve transparency.
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Human-Centered Design Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Automation + AI AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Human-Centered Design Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Automation + AI Generative AI and Specialized Computing Infrastructure Acquisition Resource Guide
This website is designed to help Federal purchasers acquire generative artificial intelligence (AI) and specialized computing infrastructure for their organizations.