Resource Human-Centered Design Forms

Reducing Form Burden at the Federal Level

This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, Department of Homeland Security (DHS), White House Domestic Policy Council, ECS

Authors: Amy Chenault, David Fanto, Karl Staudinger, Luke Farrell

Published Year: 2024

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This video features two sessions from FormFest 2024 about reducing form burden at the Federal level.

The first session, titled “DHS Burden Reduction Initiative #2: A boring name for better forms” discusses how they created a sustainable service with and for stakeholders and form owners that gives everyone at DHS the ability to create a form.

The second session, titled “The Best Form is No Form: Protecting Health Coverage for Millions of Americans” covers the USDS partnership with 10 states that slashed over 2.5 million hours of burdensome paper forms for over 5 million Americans, lowered the burden on state caseworkers, and even saved state governments millions of dollars.