Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Through our research on the digital transformation of government by Digital Service (DS)Â teams, the Digital Service Network (DSN) has heard many shared challenges across teams. Most common among these are:
- Difficulty recruiting allies across your organization
- General resistance to change
- Wavering team morale, particularly in long-term projects that stall or hit major roadblocksÂ
- Challenges demonstrating value to decision makers
- Ambiguity in deciding what to work on given limited time and resources
These issues sit at the intersection of organizational management, communication, and relationship building, and there’s an inexpensive, lightweight tool that can help DS teams deal more productively with issues across all of these areas: a theory of change.
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