Decoded: Digital Identity in Public Benefits
In 2024, the Center on Budget and Policy Priorities and Digital Benefits Network led a workshop to explore key terms related to digital identity, and provide ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. This resource links to the presentation slides.
The document examines digital identity practices in public benefits, focusing on how identity proofing and authentication requirements can create access barriers, particularly for marginalized populations.
It highlights concerns about equity and security with digital verification methods, and recommends minimizing identity proofing at the application stage, providing in-person alternatives, and making account creation optional to enhance accessibility and user experience.
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